What our Customers say...


Nathan Hiles was the perfect gentleman and very easy to work with.

They used plastic runners on entry and carpeted areas not in work site

10+ everyone was wonderful

When my sewer backed up in the basement the day after Thanksgiving, SERVPRO came in and did an excellent job. Adam excelled at his job by explaining everything they would be doing. He and his crew were very professional and caring. I highly recommend SERVPRO. I thank them for all their help, their consideration and their understanding and caring. They definitely made a crappy situation into a good situation.

This was just before Christmas. Job done quickly and sufficiently

Adam and Kim made what was a disaster into a great experience. My vacant 2 story rental sprung a leak in a second floor kitchen that went unchecked for at least 2 months. There was neither nook nor cranny that wasn't waterlogged or moldy. By the time Adam and his SERVPRO team were finished, the place was more than ready for a complete remodel. They kept me informed every step of the way. They were thorough and conscientious and I give them 5 stars across the board. This team rocks!

Thanks again Kim, to you and Adam.

Fantastic service, wonderful to work with and super friendly

SERVPRO did a great job!  An environmental health and safety specialist told us that SERVPRO handled the situation exactly right. 

You guys are freaking incredible! Your team defines what a pro is with your skills. A pro takes on only the hardest jobs and make it look easy. Hats off to the entire team!

The crew did a very good job.  I will call again next year to have my whole basement cleaned.

SERVPRO cleaned our HVAC yesterday and I want to say, "What a great team!"

This is the first time we used professionals. SERVPRO arrived quickly and were very professional. They helped relieve our stress.

"I can't say enough about the professionalism and customer satisfaction provided by your crew. Mandy and Craig were exceptional."

"Could not have asked for more. Your team far exceeded expectations. We experienced the customer service of Chick-Fil-a (tops!!) and the integrity and honesty of USAA Insurance (tops!)"

"I recommend SERVPRO for HVAC cleaning. They did an excellent job. I am so proud of the women who did the work for me."

"Mandy and Craig did an outstanding job. They explained everything and were onsite to monitor progress. SERVPRO made a bad decision better."

"The SERVPRO team did an amazing job. The team went above and beyond. They were polite and considerate of all the neighbors in the apartment building. I would highly recommend SERVPRO."

"My experience with SERVPRO went well. They were there quickly and turned our water damage around in a few hours. I really liked their use of iPads. They showed me the equipment they were going to use, and they showed me the contracts on the iPads. It was pretty professional"

"We were satisfied with what SERVPRO of West Erie did. They were there very quickly and did what needed to be done to clean up the site"

Hello Kim.

Our basement flooded due to our sump pump failing one night- We called SERVPRO and they were there within an hour, and this was at 10 pm!. They came in, cleaned up the wetness and was out the door within 30 minutes. This was a very stressful situation for us, since our basement is finished, but the SERVPRO crew assured us that they would take care of everything. The crew was amazing!