Recent Why SERVPRO Posts

Fire, Water, Mold Restoration Services in Erie, PA

10/11/2019 (Permalink)

servpro employee tearing out the floor lining of a tile floor When you need a quick response to fire, water, or mold – SERVPRO of West Erie County is the way to go.

We are in the business of keeping your home safe!

When you need a quick response to fire, water, or mold – SERVPRO of West Erie County is the way to go. We are available 24/7, 365 for your mitigation needs and happy to help!

Our team is composed of quality people who focus on providing you excellent and empathetic service during your time in need. We know that having several feet of sewage in your basement can be scary. To ensure we can serve you best we follow an efficient timeline to get your home back to its preloss condition.

1-4-8 Rule

  • 1: within one hour of receiving your call, a SERVPRO professional will contact you to arrange your service
  • 4: within 4 hours of loss notification, a SERVPRO professional will be on-site to begin the mitigation process
  • 8: within 8 hours of loss, a verbal briefing of the scope will be communicated to you by a professional

Our service response is designed with your peace and property in mind. We know how overwhelming an unexpected disaster can be and that is why we are here to help make it, “Like it never even happened.”

If fire and soot damage your walls, or your sump pump gets backed up, or a pipe bursts and floods your basement – we are here to help! If you ever need our services we are one call away at 814-806-1987.

Technology has Impact on Restoration Company In Erie County

9/6/2019 (Permalink)

Graphic that states SERVPRO has 'Drying down to a Science' The use of technology begins as the first SERVPRO member arrives to the job and starts a seamless flow of information shared through each department

Without a doubt, technology has revolutionized the way business is conducted. It has changed the way we communicate, coordinate, and work looks starkly different than previous years. At SERVPRO of West Erie County, technology has enhanced our ability to serve our customers more efficiently, effectively and protect their properties.

In fact, at the core of our business is latest technology in the restoration business. From the moment we arrive on the job the process is paperless. We use DryBook to sign all paperwork pertinent to the job, sketch out the work that needs to be done including the equipment necessary to complete the job according to IICRC guidelines.

The use of technology begins as the first SERVPRO member arrives to the job and starts a seamless flow of information shared throughout each department. This allows our team to communicate all aspects of project management from beginning through completion of every job. All necessary forms of insurance paperwork and payment are completed directly on the iPad.

The evolution of technology has changed disaster recovery at SERVPRO of West Erie County. To handle the worst disasters, you must be the utilizing every aspect that is offered to you. We pride ourselves in providing the best technology to our team so they provide the very best service whenever disaster strikes.

If you experience problems with fire, water or mold and need repair or restoration services, call the team that will help make it, “Like it never even happened.”

We are available for any emergency restoration needs 24/7/365 at (814) 806 - 1987

What to Do After the Fire is Out

9/4/2019 (Permalink)

Fire trucks lined up on the side of the road Home fires can be caused by a multitude of reasons, but the leading causes include; candles being left lit, fireplaces unattended, and faulty wiring.

Having a fire in your home can be a very tragic event. Sadly, the Red Cross reports that home fires are increasing. According to The National Fire Protection Association (NFPA), fires across the country have risen 8% since 2000 and keep rising.

Home fires can be caused by a multitude of reasons, but the leading causes include; candles being left lit, fireplaces unattended, and faulty wiring. Since fires do happen regularly, SERVPRO of West Erie County professionals are trained to help make it “Like it never even happened.”

If you've incurred damage from fire, smoke or soot, your first call should be to SERVPRO of West Erie County. However, there are things you can do before we get there.

Things to keep in mind after the fire is out:

  1. Limit movement in the home to prevent soot and particles from spreading and causing additional damage.
  2. Place coverings like old rugs or towels over high traffic areas.
  3. Place foil or blocks under legs of furniture.
  4. Do not wash any walls.
  5. Do not clean carpet.
  6. Do not touch any electrical equipment.
  7. Do not send clothing out to any dry cleaner.

 Once SERVPRO of West Erie County professionals arrive, their steps include:

  1. A safety walk-through to make sure there are no hazards for your family or workers.
  2. Estimator will inspect and document damage in the home.
  3. Provide a scope of work to be done per area.
  4. dispatch technicians to come out and perform the work.
  5. Complete a final walk though and assure Customer Satisfaction form (COS) is signed.

SERVPRO has the equipment,technology and training to clean and restore everything in your home to IICRC Standards. We can repair or restore anything from walls, furniture, to precious keepsakes.

We use an ultrasonic fire line system to clean precious items like jewelry, dishes and other valuables with ultrasonic water.

Our Esporta Wash System can clean any fire damaged clothing and soft goods by getting rid of the smell of soot and smoke.

SERVPRO of West Erie County carries its own chemicals that are specifically created to clean up soot and smoke cause by a fire. Many of our products are green and eco-friendly.

While we hope that you never experience a home fire, if you do, know you can SERVPRO of West Erie County at (814) 806-1987 and we will make it “Like it never even happened.”    

SERVPRO of West Erie County Sponsors Community Events

7/17/2019 (Permalink)

Family and friends gather to watch the nation’s largest and best monster trucks jump and fly through the air on a giant outdoor course.

SERVPRO of West Erie County recently sponsored the All-Star Monster Truck Tour at Lake Erie Speedway.  It is Erie’s biggest monster truck event! Family and friends gather to watch the nation’s largest and best monster trucks jump and fly through the air on a giant outdoor course.

There were two shows, each lasting almost two hours each. The All-Star Monster Trucks battle for the best trick, full-throttle race, and participate in a freestyle no-rules competition.

Plus, the best drivers in the region, such as Lindsey Rettew, compete in a course filled with tight turns and dirt jumps.  Additionally, guests are invited to take a ride in a 10,000-pound monster truck before and after the show.

SERVPRO of West Erie County takes pride in their community and enjoys participating in and sponsoring local events. Our employees live and work in Erie County and support the area businesses.

It’s our job to provide emergency services for our friends and families in West Erie County. When you need restoration or cleaning services, we’re nearby and ready to help. We want to do our part to keep the community safe, clean, and thriving.

Call us today at (814) 806 1987 if you need any restoration or cleaning services.

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The Difference between LGR and Conventional Dehumidifiers

4/18/2019 (Permalink)

Our professional-grade equipment helps with the toughest of jobs and produces amazing results for our clients.

As a water mitigation company, SERVPRO of West Erie County uses professional-grade equipment to help with the toughest of jobs and produce amazing results for our clients. Having a powerful dehumidifier is a very important tool to have. But what type of dehumidifier do our customers actually need?

That decision usually comes down to two types; Low-Grain Refrigerant (LGR) and Conventional dehumidifiers. Of these two, LGRs are more efficient. They incorporate an extra step in the cooling process which leads to lower air temps in the moisture-filled space.

LGR dehumidifiers use three different types of precooling systems:

  1. Heat Pipe System – this system collects hot air, cools it, then heats and evaporates it once more. This process is repeated over and over with the aim of removing moisture from the air.
  2. Thermal Siphon System – this system uses a stacked hot and cold coil to perform the same type of repeated cycle as the heat pipe system.
  3. Air-to-Air Heat Exchanger – this system uses air to transfer heat rather than liquid refrigerants.

Conventional dehumidifiers condense water vapor by passing air over refrigerated coils. They also contain a heat pipe that prevents frost from forming. When compared to LGR dehumidifiers, Conventional models are not as efficient at removing moisture and drying environments with large volumes of water.

At SERVPRO of West Erie County, we take pride in having state of the art equipment and technology that help our professionals do their jobs and  deliver the greatest results. If you are experiencing water damage, call SERVPRO Of West Erie County at (814) 806-1987.

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Why Choose SERVPRO for Biohazard Cleanup

4/17/2019 (Permalink)

Our SERVPRO of West Erie County technicians are trained to dispose of contaminated content properly

In the world of restoration, fire and water damage can be very overwhelming to a property owner. However, property damage resulting from a suicide or an unattended death poses great risk to the policyholder and adjuster.

Our technicians at SERVPRO of West Erie County are ready to respond during your time of need. We are highly trained in bioremediation and truly understand the science behind the decontamination process. 

In every biohazard crime scene there are always health risks. The process to recovery begins with restoring the surroundings so that there is once again a refuge to come home to at the end of the day and find peace.

Our biohazard technicians at SERVPRO must follow mandated employee safety regulations and decontamination procedures to ensure safety for all. These regulations that are in accordance with federal, state, and/or local regulations and are in compliance with OSHA, EPA and the State Environmental Agency.

The disposal of medical waste must be in accordance with federal, state and/or local regulations as well. Our SERVPRO of West Erie County technicians are trained to dispose contaminated content properly and are also trained in the proper use of cleaning agents. It is important to report, test, and communicate to the adjuster and policyholder why some content is being removed, disposed, and or cleaned with proper equipment.

Our biohazard cleanup specialists at SERVPRO of West Erie County are trained to be compassionate and sensitive during a crime scene investigation and during a traumatic loss of a loved one. We will work with you and your insurance company so that work can begin immediately. 

Call SERVPRO of West Erie County for all your restoration and cleaning needs at (814) 806-1987 and stay connected with us on Facebook.

Homeowner’s Insurance Policy Coverage

10/11/2018 (Permalink)

Scenario 1: Your basement pipes froze and burst. You don’t realize it for a couple of weeks. Now there is inches of water on your basement floor with mold starting to grow.

Scenario 2: Broken shingles on your 50-year-old roof is allowing water to leak into the attic. Water is saturating the wood and insulation which is leading to mold in the attic.

Scenario 3: You don’t think much about the mold forming in your shower until one day you notice how unpleasant it looks and you’re concerned whether it may be causing health risks.

Do any of the above scenarios sound familiar? Or, have they happened to you? Do you think your insurance policy would cover these scenarios?

Most the time, these scenarios are not covered by the insurer. Home insurance policies usually don’t cover mold that resulted from a preventable water leak, flooding, or high humidity. Also, Insurance companies typically don’t pay for maintenance issues that insurers think a homeowner should have prevented such as properly ventilating a bathroom or maintaining lower humidity in a basement. The standard homeowner’s insurance policy does not cover water damage caused by a flood. Thus, if a flood causes water damage that leads to mold, the resulting mold issue would not be covered by your home policy.

Let’s discuss what options there are if you are unsure of your policy coverages for disaster preparedness.

How do I know what my homeowner’s insurance policy covers?

A homeowner’s insurance ‘usually’ does not cover the following:

  • Mold
  • Sewer Backup
  • Floods
  • Sinkholes
  • Earthquakes

A homeowner’s insurance ‘usually’ does cover the following:

  • Fire
  • Lightning
  • Vandalism
  • Damage Caused by vehicles
  • Theft
  • Falling Objects
  • Weight of ice, snow, or sleet
  • Frozen Pipes

These are accidental and sudden incidents. Insurance companies typically cover this type of damage. Non-weather-related water damage is one of the most common home insurance claim and one of the most expensive!

What To Do:

Check your homeowner’s insurance policy to see if there is any language or endorsements for claims concerning mold, sewer, flood, etc.  Some insurers require special add ons to cover mold, sewer backup, floods, etc. The insurance company may also place limits on the coverage which means limiting how much the insurer will pay for a related claim. Call your insurance agent to review the coverage you have and discuss the limit/coverage you desire. The least expensive insurance policy is not always the best.  You may be giving up coverage you think you automatically have with a homeowner’s policy.

                Last but not least, if you experience a loss that you know will be covered and need to file a claim then always remember SERVPRO of West Erie County is just one call away! Our professional technicians will get your lives back in order and your home restored the right way, "Like it never even happened."